Gensan Food Way (“we”, “us”) helps people find restaurants in General Santos City and helps restaurants reach them. This policy explains what personal information we collect, why, and the choices you have. We follow the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
What we collect
- Your account: name, email address, password (stored scrambled by our login provider; we never see it) and whether you are a member or a restaurant owner.
- Your location, only when you allow it: used on your phone to show nearby restaurants. When you ask for directions, your current position and the restaurant’s location are sent to our route provider to draw the route. When you ask the GFW assistant with location on, we use it to work out distances.
- What you add: reviews and ratings (shown publicly with your first name and last initial), saved restaurants, feedback, and questions you ask the GFW assistant.
- Restaurant owners: listing details, photos, menus, promos and branch locations (shown publicly once approved).
- Payments: plan chosen, amount, InstaPay reference number and your receipt screenshot. These are private: only you and our admins can see them.
- Notifications: if you turn on promo alerts, a technical address for your device so we can send them.
- On your device: login cookies to keep you signed in, and small saved settings (for example, how many restaurants you opened as a guest). We use no advertising or tracking cookies.
Why we use it
- To run your account, show restaurants, directions, menus and promos, and keep you signed in.
- To review new listings, confirm payments and turn on the features you paid for or activated with a voucher.
- To send emails you need (confirming your email, resetting your password) and promo alerts you turned on.
- To answer your GFW assistant questions, and to prevent abuse (for example, daily question limits).
- To improve the app using your feedback.
We do not sell your information and we do not show ads.
Who helps us run the app
We share only what each service needs to do its job:
- Supabase: database, login and file storage.
- Render and Cloudflare: hosting and delivering the app.
- Brevo: sending account emails.
- OpenRouteService (HeiGIT): calculating driving routes from your position to the restaurant.
- Anthropic (Claude): answering GFW assistant questions. It receives your question and distances to restaurants, not your exact location, name or email.
- OpenFreeMap: map images, loaded by your browser.
- Your phone’s speech service (for example, Google or Apple) turns your voice into text when you talk to GFW; we only receive the text.
- Push services of your browser (Google, Apple or Mozilla) deliver notifications you turned on.
Some of these providers store data outside the Philippines. We choose providers that protect data with industry-standard security. We may also disclose information if the law requires it.
How long we keep it
We keep your account information while your account is active. If you ask us to delete your account, we delete or anonymize your personal information, except payment records we must keep for tax and accounting purposes.
Your rights
You can ask to see, correct, download or delete your personal information, or object to how we use it. Email [email protected] from your account’s email address. You can also turn off location and notifications in your phone’s settings at any time. If you believe we mishandled your data, you may complain to the National Privacy Commission (privacy.gov.ph).
Keeping it safe
Connections are encrypted, payment receipts are stored privately, and access to restaurant and payment data is limited by strict database rules. No system is perfect, so please use a strong password you don’t use elsewhere.
Children
Gensan Food Way is meant for people 18 and older, or younger users with a parent’s or guardian’s permission.
Changes
If we change this policy in an important way, we’ll show a notice in the app or email you. The date at the top shows the latest version.